Returns & Exchanges
Lotte Duty Free ensures a premium shopping experience by offering a structured return and exchange process for unused items in their original packaging. Customers can initiate a request within 30 days of purchase, provided the items are still sealed and accompanied by a valid receipt.
Initiate Request
Log into your account and navigate to the order history section to select the items you wish to return or exchange.
Verify Eligibility
Ensure the product is unopened with all duty-free security seals intact, as tampered items cannot be accepted for health and safety reasons.
Package and Ship
Securely pack the items in their original box and attach the provided return shipping label or visit a designated Lotte Duty Free collection point.
Inspection and Refund
Once our quality control team verifies the condition of the goods, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing